Frequently Asked Questions

• How do I access an Archived HPI Check?
• Why is there no valuation data on my HPI Check?
• Why do you need details of the V5?
• Why do I need to provide details of previous keepers?
• Why am I being told that there is a VIN/VRM mismatch?
• Why am I being asked for odometer details?
• The vehicle I have HPI Checked has never had a colour change but the HPI Report says it has?
• The V5 has just been issued to me but the results say it does not match.
• My vehicle has a short VIN and is showing results for a different vehicle
• If I HPI Check the same vehicle twice, will I be charged twice?
• How can I reset my password?