Frequently Asked Questions
- How do I access an Archived HPI Check?
- Why is there no valuation data on my HPI Check?
- Why do you need details of the V5?
- Why do I need to provide details of previous keepers?
- Why am I being told that there is a VIN/VRM mismatch?
- Why am I being asked for odometer details?
- The vehicle I have HPI Checked has never had a colour change but the HPI Report says it has?
- The V5 has just been issued to me but the results say it does not match.
- My vehicle has a short VIN and is showing results for a different vehicle
- If I HPI Check the same vehicle twice, will I be charged twice?
- How can I reset my password?